Cancelling Reg E deals

If a payment is booked through a Financial Institution (FI) located in the U.S. and the Remitter of the payment is an Individual, the deal is subject to Reg E Regulation E (Reg E) is a U.S. Federal regulation that applies to electronic funds transfers by individuals through a Financial Institution (FI) located in the U.S. Its purpose is to protect consumers against fraudulent and incorrect electronic fund transfers.. This means you may be able to cancel the payment for a full refund as long as you cancel the deal within 30 minutes of booking it.

Note: Only clients who are subject to Reg E will see this page.

To cancel a Reg E deal

1. On Your Dashboard, click Cancellable payments in the Action Items list.
   The Review Cancellable Payment(s) page displays.
   
   
   Note: Only deals that have been booked during the last 30 minutes can be cancelled.
2. Beside the payment you want to cancel, click the x or choose Cancel from the dropdown list.
   A confirmation dialog appears
   
   
3. Click Yes, Cancel Payment.
   A message appears at the top of the page confirming that the payments was cancelled, and the Status column displays Cancelled.
   
   
4. Click the download icon beside the payment to view the Confirmation of Payment Cancellation.
   The cancellation confirmation displays the time of cancellation, as well and the sender and bureau details.
   
   
   You can use the print icon at the top of the Confirmation of Payment Cancellation document to print the disclosure or save it as a PDF.
   
   Important: This document can be saved only from the cancellable payments screen and will not be accessible once this window is closed.