Fixing issues in an uploaded payment file

When you upload a payment file, the status in the Upload Center grid indicates whether there are any issues in the file. For full payment files, if there are issues related to beneficiary details, you can either upload another file that has complete information, or you may be able to fix the beneficiary issues without uploading the file again.

Note: When you upload a file that fixes or changes beneficiary name or bank fields, the updated details will be used for all new and existing (but not yet booked) payments. Payments that are already booked will continue to use the original details.

For payment files, the status of fixable files is either a wrench or a wrench with the word Booked beside it.

When the status shows the wrench icon along with the word Booked, it means that those payments that did not have any issues were booked, but there are some payments in the file that could not be booked because of issues with the beneficiary data. When you fix the beneficiary issues, the remaining payments will be booked automatically.

In the Action Items list on your Dashboard, you will see Import file(s) missing information to process pay. When you click on the Action Item, you will be taken to the Upload Center. The Upload Center grid is filtered to show only those files that require additional beneficiary information before the payments can be processed.

To fix beneficiary issues in an uploaded payment file

1. In the Upload Center, locate the file that contains fixable issues.
   
2. Click in either the Statuscolumn or the File column.
   The File Overview page opens.
   
   
   
   Note: If the complete payments have already been booked, you will not see the GET RATE and BOOK NOW buttons; instead, you will see VIEW RECEIPT.
   
   
   
   Payment issues
   If any of the payment information is invalid, you cannot fix it in the Upload Center. You will need to fix the file and upload it again. These invalid payments are listed at the bottom of the File Overview page. You can click in the PAYMENT ISSUES column to see a slide-out that displays details about the issues. See Fixing issues in an uploaded drawdown import file.
   
   
   
3. Click the wrench icon beside the beneficiary name. The number that you see on the icon indicates the number of issues related to that beneficiary.
   
   Alternatively, click the BENEFICIARIES tab, and then, in the STATUS column, click the wrench icon.
   A slide-out appears that lists the beneficiary issues.
   
   
   On the slide-out, click COMPLETE.
   The Beneficiary template opens to the first section that has missing or incorrect information. For example, if the issue is related to regulatory data, when you click COMPLETE, you will be taken to the Additional Information section, which is where regulatory details are recorded. The fields that have issues or that are missing required information are outlined in red.
4. Enter the missing information or correct the issues in the beneficiary template.
   
5. Click FINISH.
   The updated template is saved, and you are returned to the File Overview page. On the Beneficiaries tab, the Status changes to show that the beneficiary is now fixed. The status is Update (Fixed) if the beneficiary already existed. If this is a new beneficiary, the status is New (Fixed). The number of issues reported on the grid is updated accordingly.
   
   
6. Repeat these steps to fix any other beneficiary issues.