Rejecting payment files

To reject payment files

1. On Your Dashboard, under ACTION ITEMS, click Payment file(s) awaiting approval.
   The Payment Files Awaiting Approval window appears with a list of the payment files that must be approved before they can be processed.
2. Click to select the X beside the payment file that you want to reject.
   The X is highlighted in red, and a confirmation dialog appears.
   
   
   
   
3. In the Reason field, enter a reason for the rejection.
   Be as clear as you can so that the person who uploaded the payment file will know what to do to fix it.
   
4. Click YES, REJECT PAYMENT.
5. Repeat these steps to mark additional files for rejection.
6. On the Payment Files Awaiting Approval page, click SUBMIT.
7. Optionally, on the Payment File(s) Awaiting Approval page, click a file name to view details about that file.
   The File Overview page opens.
   
   
8. Click REJECT ALL if you want to reject all of the payments in the displayed file.
   The Reject Payment dialog appears.
   
   
   
9. Enter a reason for the rejection, then click YES, REJECT PAYMENT.
   The Payments Approved page appears.
   
   
10. Click PROCEED TO BOOK PAYMENTS to return to the File Upload Center or click GO TO MY DASHBOARD to return to Your Dashboard.

On the Upload Center page, rejected files have a red X in the STATUS column.



You can click the file name or the rejected icon to view the file and see the reason that the payment file was rejected.